Contact
Get in touch
Have a question about HelpFound, Nia or your account? We'd love to hear from you.
Send us a message
We aim to respond within 5 working days (2 for Premium subscribers).
Response time
We aim to respond within 5 working days. Premium subscribers get priority support, with a 2 working day target.
Need support right now?
Nia is here any time for warm, judgement-free support (she is not a crisis service).
Talk with NiaIn immediate danger?
If you or someone else is in immediate danger, call 999. For urgent mental health support call NHS 111 or Samaritans on 116 123.
View safety informationFAQ
Common questions
Is HelpFound free to use?
HelpFound starts with a 7-day free trial. Premium is £9.99/month or £79.99/year. Premium has no day-to-day limit for normal, everyday use. A fair-use cap applies to prevent abuse, well above what real conversations need. Premium also includes full history and priority support.
Is Nia a real person?
Nia is an AI companion designed to offer warm, judgement-free support for pregnancy and early parenthood. She is not a human, therapist or doctor.
Is my data private?
Yes. Your conversations are private and secure. We take your privacy seriously and never sell your data. See our Privacy Policy for full details.
Can I cancel my Premium subscription?
Yes, you can cancel at any time from your account settings. You'll retain access until the end of your billing period.
What if I'm in crisis?
Nia is not a crisis service. If you are in immediate danger call 999. For urgent mental health support call NHS 111 or Samaritans on 116 123.
How do I delete my account?
You can close your account yourself in a couple of minutes from your Account settings, under 'Leave HelpFound'. It takes effect straight away, and your conversations with Nia are removed. If you'd prefer, email support@helpfound.com and we'll do it for you.