Contact
Get in touch
Have a question about HelpFound, Catherine or your account? We'd love to hear from you.
Send us a message
We aim to respond within one working day.
Response time
We aim to respond to all enquiries within one working day, Monday to Friday.
Need support right now?
Catherine is available 24/7 for calm, guided emotional support.
Talk with CatherineIn immediate danger?
If you or someone else is in immediate danger, call 999. For urgent mental health support call NHS 111 or Samaritans on 116 123.
View safety informationFAQ
Common questions
Is HelpFound free to use?
We offer a free Basic plan with 10 conversations per day. Our Premium plan at £20/month gives you unlimited conversations under our fair-use policy, full history and priority support.
Is Catherine a real person?
Catherine is an AI companion designed to offer calm, compassionate emotional support and guided self-help. She is not a human, therapist or doctor.
Is my data private?
Yes. Your conversations are private and secure. We take your privacy seriously and never sell your data. See our Privacy Policy for full details.
Can I cancel my Premium subscription?
Yes, you can cancel at any time from your account settings. You'll retain access until the end of your billing period.
What if I'm in crisis?
Catherine is not a crisis service. If you are in immediate danger call 999. For urgent mental health support call NHS 111 or Samaritans on 116 123.
How do I delete my account?
You can request account deletion by emailing support@helpfound.com. We'll process your request within 30 days.