Delete your data

Delete your account yourself

The quickest way is from your account settings on the website. It works the same whether you signed up on the web or in the app.

1. Sign in at helpfound.com.
2. Open Account settings.
3. Scroll to Leave HelpFound and select Close my account.
4. Type CLOSE to confirm.

This closes your account straight away and cannot be undone. Your conversations with Nia are removed and cannot be recovered.

If you subscribe through an app store

If you took out Premium on the website, any active subscription is cancelled for you when you close your account. If you took it out through the App Store or Google Play, please also cancel it in your store account, as closing your HelpFound account does not stop billing set up with Apple or Google. You can manage it under your subscriptions in the App Store or Google Play.

Ask us to delete it for you

If you would rather we handled it, email support@helpfound.com from the address on your account and ask us to delete it. We will action your request and remove your personal data within 30 days. For a formal data protection request, you can also email privacy@helpfound.com.

What we delete

When your account is closed, we remove:

• your conversations and messages with Nia;
• the notes Nia keeps so she can pick up where you left off (what Nia remembers);
• your profile and sign-in details.

Backups, and what we are required to keep

• We remove your personal data from our active systems within 30 days. Closing your account removes your conversations straight away.
• Encrypted backups are rotated and fully overwritten within a further 90 days.
• Where the law requires it, we keep a minimal record that an account existed, for example for financial or tax purposes. This holds none of your conversations and is stripped of personal detail.

For the full picture, see sections 7 and 8 of our Privacy Policy.